From the first enquiry call to the paid renewal. NuViO Net keeps every subscriber in one place, and its AI voice agents make the follow-up, reminder and complaint calls for you.
Pipeline movement, customer activity and upcoming work.
New deal New leadEnquiries on the phone, collections in a register, complaints on WhatsApp. Something always slips, and every slip is a subscriber.
“Enquiries come in on the phone, and half of them are never called back.”
“We find out a plan expired when the subscriber calls to complain.”
“Collections live in a notebook. Nobody knows who has paid.”
“By the time we hear someone is unhappy, they've already switched.”
Missed enquiries. Forgotten renewals. Unpaid months. Lost subscribers.Not any more.
NuViO Net follows a connection the way your business does: enquiry, connection, subscriber, renewal and support.
One subscriber, start to finish: the enquiry call, the lead, the deal, the installation ticket, the follow-up call and the reports.
Six voice agents handle the routine calls your team never has time for. Each call comes back as an outcome, a summary, a transcript and a recording, right on the record.
Agents respect Do not contact, skip people called recently, and stop at your daily cap and credit budget. Your team reviews every outcome before acting on it.
Three unedited calls with one subscriber: the first enquiry, the follow-up that booked the installation, and the check after the ticket was closed.
A caller asks about broadband, TV and the basic plans. The agent takes their details and location, and books a callback.
Lead created, callback at 4 PMThe agent calls back, learns they want a budget internet and TV pack with a smart set-top box, and books the visit.
Site visit and installation bookedThe agent checks the set-top box really works, then asks the subscriber to rate the service.
Confirmed fixed, rated 5 starsNot a generic sales tool with the labels changed. Plans, renewals, visits, collections and complaints are first-class.
Write the offer, pick who hears it, set a daily cap and a credit budget. Preview, start, pause.
Billable, collected and outstanding, every month. Download CSV or print to PDF.
Signal loss, slow internet, router faults, shift requests. Logged, assigned, followed up.
Every promise becomes a task with an owner and a due date, laid out on the calendar.
Give each person only what they need.
Easy on the eyes on a late shift.
Works in any browser, on any phone.
Here is what a normal day looks like for a cable and broadband office.
Callbacks, open deals and today's tasks, at a glance.
Your teamThe lead follow-up agent calls last night's enquiries and books visits.
Voice agentThe campaign calls 200 eligible leads at a steady pace.
Voice agentSubscribers due this month hear their renewal amount. Promises are logged.
Voice agentConfirm purchase. Subscribers, plans and renewal dates are created.
Your teamComplaints raise tickets. New callers become leads for the morning.
Voice agentNo enquiry waits for someone to remember it. Each one is a lead with a next step.
Due dates come from the plan. Reminders go out on time, with the right amount.
Every call ends in a ticket or a lead, followed up until the subscriber says it's fixed.
Cable TV operators, broadband and fibre providers, and the front-office, collections and field teams who run them. If you sell connections and renew plans, it is built for you.
No. They make the routine calls: follow-ups, reminders, offer calls and after-hours enquiries. Your team reads the outcome, transcript and recording, and decides what happens next.
No. Do not contact stops automated calling immediately, campaigns skip anyone called recently, and every campaign has a daily cap and an optional credit budget.
From each plan's length. A 12-month plan falls due once a year, a monthly plan every month. Tick a renewal as paid and the next date moves forward on its own.
Yes. Import leads, subscribers and contacts from ready-made CSV templates, and set up your plans, packages and charges once in master management.
Yes. NuViO Net runs in any modern browser, on desktop and mobile, in light or dark.
See NuViO Net with your own plans and a test call from a voice agent. It takes 20 minutes.
www.iotides.com